need to knows
Terms & Conditions
- The duration of appointments are 50 – 60 minutes and are charged at medical aid or private rates, dependent on what you select.
- Any overrun of time not charged is at the sole discretion of the Psychologist.
- Private payments will be accepted either in cash, EFT or card which needs to be settled immediately after the appointment. By prior arrangement, the account can be settled at the end of the month.
- All sessions cancelled without 24 hours notice will be charged accordingly.
- You may be able to claim back for the therapy session but this is dependent on your medical aid, and ONLY for those who selected medical aid coding and NOT on a private basis.
- Sessions not covered by medical aid, despite selection of a medical aid basis, will be for the Client’s own account.
Processing of Personal Information
When making an appointment with me, I will need to collect and process relevant personal information about you, including but not limited to session records/notes and communications/correspondence, that is required to provide psychotherapy services, as per HPCSA regulations and the Protection of Personal Information Act No. 4 of 2013 (POPIA).
This information will only be used for the purposes for which it was collected (providing psychotherapeutic services); the provision of such services may not possible should you not provide this information or fail to inform me of changes or updates.
Your information will be securely stored in physical and/or electronic forms and I will review security safeguards on an ongoing basis to ensure that your information is kept safe and confidential.
I may disclose your information to service providers who are involved in or enable the delivery of services to you, such as medical schemes or other health care professionals, where this is in service of your treatment and where such third parties comply with the privacy requirements as regulated by POPIA. This may include processing and sharing information for the purpose of collecting unpaid debts.
The abovementioned third parties include email and text message service providers (e.g., Gmail) and cloud storage providers (i.e.,Dropbox and/or One Drive) who may be located outside of South Africa.
Relevant password protections will be in place to secure your information stored on these virtual platforms and I will take all reasonable steps to ensure that the privacy protections that such third parties have in place comply with the conditions of POPIA.
Where specific requests are received to disclose information contained in your records (e.g., medical aid audits), a separate consent to disclosure form detailing the particulars of this request will be provided to you.